A sample survey on students evaluation of the Orientation services was conducted across the 13 Faculties of University of Naples Federico II in five waves: participants were asked to express their ratings on a 7 point scale (1 = "very unsatisfied", 7 = "extremely satisfied"). Here dataset collected during 2002 is loaded.
data(univer)The description of subjects' covariates is:
FacultyA factor variable, with levels ranging from 1 to 13 indicating the coding for the different university faculties
FreqservA factor with levels: 0 = for not regular users, 1 = for regular users
AgeVariable indicating the age of the respondent in years
GenderA factor with levels: 0 = man, 1 = woman
DiplomaA factor with levels: 1 = classic studies, 2 = scientific studies, 3 = linguistic, 4 = Professional, 5 = Technical/Accountancy, 6 = others
ResidenceA factor with levels: 1 = city NA, 2 = district NA, 3 = others
ChangeFaA factor with levels: 1 = changed faculty, 2 = not changed faculty
Analyzed ordinal variables (Likert ordinal scale): 1 = "extremely unsatisfied", 2 = "very unsatisfied", 3 = "unsatisfied", 4 = "indifferent", 5 = "satisfied", 6 = "very satisfied", 7 = "extremely satisfied"
InformatLevel of satisfaction about the collected information
WillingnLevel of satisfaction about the willingness of the staff
OfficehoJudgment about the Office hours
CompetenJudgement about the competence of the staff
GlobalGlobal satisfaction