ErlangC (version 0.1.0)

erlang_c: Erlang C

Description

Calculate the performance metrics of an Erlang C model with n agents.

Usage

erlang_c(call_count, call_period, avg_handle_time, target_anser_time, n)

Value

A list containing the calculated metrics.

Arguments

call_count

Numeric. The total number of incoming calls.

call_period

Duration. The time period over which calls are counted.

avg_handle_time

Duration. The average time taken to handle a call.

target_anser_time

Duration. The targeted time to answer a call.

n

Integer. The number of agents.

Examples

erlang_c(
  call_count = 100,
  call_period = lubridate::duration(30, "minutes"),
  avg_handle_time = lubridate::duration(180, "seconds"),
  target_anser_time = lubridate::duration(20, "seconds"),
  n = 14
)