Specifically in this dataset we work with only credit card complaint's for the 2015 year.
data("complaints")
A data frame with 17301 observations on the following 3 variables.
Product
a factor with levels Credit card
Issue
a factor with levels Advertising and marketing
Application processing delay
APR or interest rate
Arbitration
Balance transfer
Balance transfer fee
Bankruptcy
Billing disputes
Billing statement
Cash advance
Cash advance fee
Closing/Cancelling account
Convenience checks
Credit card protection / Debt protection
Credit determination
Credit line increase/decrease
Customer service / Customer relations
Delinquent account
Forbearance / Workout plans
Identity theft / Fraud / Embezzlement
Late fee
Other
Other fee
Overlimit fee
Payoff process
Privacy
Rewards
Sale of account
Transaction issue
Unsolicited issuance of credit card
Company
a factor variable describing the companies available
# NOT RUN {
data(complaints)
# }
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