zendeskR (version 0.4)

getTicketAudits: getTicketAudits

Description

This function is used to return all ticket audits for a given ticket ID.

Usage

getTicketAudits(ticket.id)

Arguments

ticket.id

A Zendesk ticket ID (e.g. 888)

Value

returns a data.frame of all ticket audits for a given ticket ID.

Details

Audits are a read-only history of all updates to a ticket and the events that occur as a result of these updates. When a Ticket is updated in Zendesk, we store an Audit. Each Audit represents a single update to the Ticket, and each Audit includes a list of changes, such as changes to ticket fields, addition of a new comment, addition or removal of tags, notifications sent to groups, assignees, requesters and CCs

References

http://developer.zendesk.com/documentation/rest_api/ticket_audits.html

Examples

## Not run: 
#     ## This requires Zendesk authentication
#     audits <- getTicketAudits(ticket.id)
# ## End(Not run)